RETURNS & EXCHANGES POLICY

Eligibility

Due to the nature of our products and for hygiene reasons, all returns and exchanges must meet the following conditions:

  • Items must be unused, unworn, and unaltered

  • Lace must remain uncut and intact

  • Original tags must be attached

  • Products must be returned in their original packaging

Any item that does not meet these criteria will not be accepted.

Return Window

Requests for returns or exchanges must be made within 7 days of delivery.

Store Credit Only

All approved returns and exchanges are processed in the form of store credit only.

Store credits:

  • Are issued after inspection of returned items

  • Do not expire

  • Can be used on any future purchase

Monetary Refunds

Monetary refunds are only issued in the rare case that:

  • The wrong item was delivered

In such cases, Elyon Luxury Hair will cover the resolution process after verification.

Exchanges

Customers may request an exchange for another product, subject to availability.

Customers are responsible for:

  • Return shipping costs

  • Ensuring the item arrives safely to us

Return Shipping Responsibility

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Elyon Luxury Hair is not responsible for items lost during return transit.

Non-Returnable Items

The following items are non-returnable:

  • Used or worn wigs

  • Items with cut lace or removed tags

  • Customized or altered products

  • Clearance or final sale items


CANCELLATION POLICY

Orders may be canceled within 24 hours of purchase.

Once an order has been processed or shipped, cancellations are no longer permitted.